Understanding how and why we use cookies

We use cookies on our site and any sub-domains to create the most secure and effective website possible for our customers. Cookies allow you revisit our site with faster viewing times as the enabled cookies are stored on your computer. Presently we do not offer creating an account with Though without different divisions and services cookies enable you to create an account, log on to accounts, choose log-in preferences, apply for products and services online and use available tools. Our Cookie Policy explains what cookies are, how we use them and what benefits they bring.
As you may be aware, recent legislation in the UK and Europe require websites to gain visitors’ consent to use certain cookies. We are working to implement appropriate changes to our appropriate websites as they are developed. This enables us not to have to add permission requested features later.

Answers to your queries.

No cold calls or junk mail from
We never use the data gathered through cookies to contact you via post, e-mail or phone. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in, but only in relation’s products and services. You will never see advertising on our website from anyone: no Google ads (never), or anyone other than Cilica Ltd. group companies and our agents.
Your Personal information is never passed to anyone.
The only time we may share personal information gathered through cookies, is when you have given us express consent to do so by applying for a product or service. For example, if you were applying for a home insurance policy, we’d inform you that we’d be passing your details to our trusted home insurance policy provider.
Using safe and secure cookies for your account logons.
The cookies we use are completely safe and secure. They are used purely to provide important security features such as protecting your data and your accounts.

Cookies are . . .

Cookies are small text files that are sent to and stored on your computer, Smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user’s device. At, we use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to ‘cookies’ throughout; however is to include these alternate mechanisms. More information about cookies can be found on
How cookies make our website safer and easier to use.
Cookies are used for a variety of reasons, such as to safeguard your privacy when browsing the site. They allow you to use functions such as being able to access your account for updates and edit your details. If you leave a secure session window open when logged in to Internet, cookies will enhance your security by prompting you to end, and/or automatically ending, your secure session.
Cookies can also allow us to tailor the content of our website to suit your interests.
Finally, we use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you.
When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as is not responsible or liable for their privacy practices.

How we work with trusted third parties

Third parties are trusted suppliers or partners of and include those partners who provide important functionality to our website, such as our live chat service.
When you visit our website, you will only be served’s branded advertisements. We only use cookies from third parties in order to provide our customers with products and services. The only time cookies would enable us to share your information is when you have given us express consent to pass it on to a trusted third party – for example, if you were buying a web site design service from one of our third party providers.

How you can manage your cookies

The browsers of most computers, Smartphone and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.

However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works. For example, if your browser is set to disable ‘session’ cookies, although you will still be able to view our public website, you won’t be able to log on your account.

More information about how to disable cookies, visit

More about your privacy

To find out more about how protects your privacy when using our website, see our Site Terms and Privacy Statement.